1. General Information

At Eatlicious, we strive to provide you with the freshest seafood and meat products. If you are not completely satisfied with your purchase, our refund policy ensures you have options for a resolution. Please read the details below.

2. Returns

Eligibility for Returns

• Returns are applicable only for items delivered in damaged, spoiled, or incorrect conditions.
• Items must be reported within 24 hours of delivery.
• Items must be unused and in their original packaging.

Return Process

• Contact our customer service team at +91 81418 38575 within 24 hours of delivery.
• Provide your order number and a photo of the item showing the issue.
• Once approved, we will arrange a return pickup or refund based on your preference.

Refunds

Approved refunds will be processed within 4-7 business days back to your original payment method.

3. Exchanges

Eligibility for Exchanges

• Exchanges are applicable only for damaged, spoiled, or incorrect items.
• Items must be reported within 24 hours of delivery.
• Items must be unused and in their original packaging.

Exchange Process

• Contact our customer service team at +91 81418 38575.
• Provide your order number and a photo of the item showing the issue.
• Once approved, we will arrange a replacement for the affected item.

4. Cancellations

Order Cancellations

• Orders can be canceled within 1 hour of placing them.
• To cancel your order, contact our customer service team at +91 81418 38575 immediately.

Cancellation Process

• If the order has already been processed or shipped, it cannot be canceled.
• Approved cancellations will be refunded within 2 business days.

5. Damaged or Defective Items

If you receive a damaged, spoiled, or incorrect item, contact us immediately at +91 81418 38575. Provide your order number and a photo of the item. We will arrange a replacement or refund as quickly as possible.

6. Contact Us

If you have any questions or concerns regarding our Return/Exchange/Cancellation Policy, please contact us at:

• Phone: +91 83473 99018

Thank you for choosing Eatlicious for your fresh seafood and meat needs!